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SHIPPING & DELIVERY

HOW WILL MY ORDER BE SHIPPED?

Orders up to 30kg will be sent to you as a package by mail. Orders up to 60kg will be sent to you as 2-3 separate packages by mail. Orders from 60kg are usually sent by truck. We reserve the right to transport fragile or bulky goods under 60kg by truck or to use the additional "Fragile" service provided by the Post Office.

HOW MUCH DOES THE TRANSPORT COST ME?

For postal packages up to 30 kg, the following flat rate applies irrespective of the actual weight of the contents:

B-Post (economy) 
CHF   10.80

A-Post (priority)
CHF   11.90

Transportation by truck is based on the currently valid ASTAG tariffs of the Swiss commercial vehicle association. It depends on the weight of the order as well as the delivery location.

Examples:

 To Weight Costs
8005 Zürich 100 kg CHF 65.-
1202 Genf 200 kg CHF 203.-
4054 Basel 300 kg CHF 198.-
6900 Lugano 400 kg CHF 256.-
7000 Chur 500 kg CHF 202.-
6004 Luzern 1'000 kg CHF 256.-

Prices excl. VAT

HOW LONG DOES IT TAKE FOR MY ORDER TO ARRIVE AT MY PLACE?

by post

B-Post (economy) ca. 3-4 working days

A-Post (priority) ca. 1-2 working day (s)

truck delivery

Approx. 1-4 working days

HOW MUCH ARE THE PACKAGING COSTS?

Packaging price per parcel:
1   -    4  kg   CHF  3.-    excl. VAT
5   -   19 kg   CHF  5.-    excl. VAT
20  -  30 kg   CHF  6.-    excl. VAT

Extra charge for special packaging per parcel
Fragile CHF 7.50 incl. VAT (Examples: raw ceramics, plaster moulds, firing batts and liquid casting compounds)

CAN I HAVE AN ORDER DELIVERED INTERNATIONALLY?

Yes, deliveries into other countries are possible. Please contact us by e-mail or telephone. International orders cannot be placed on-line at this stage.

WHAT SHOULD I DO IF MY ORDER ARRIVES DAMAGED?

The transport company is liable for any damage that occurred during transport.

If a package is damaged, please report the damage to your post office within 8 days after delivery. As the sender we are not able to report damages. Should a truck delivery arrive damaged, please contact the driver directly.

CAN I PICK UP THE ORDERED GOODS MYSELF?

Yes, you can pick up ordered goods yourself. Provided you give us notice you can also pick up your order in the evening, at weekends or on holidays.