SHIPPING & DELIVERY

Orders up to 30kg will be sent to you as a package by mail. Orders up to 60kg will be sent to you as 2-3 separate packages by mail. Orders from 60kg are usually sent by truck. We reserve the right to transport fragile or bulky goods under 60kg by truck or to use the additional "Fragile" service provided by the Post Office.

For postal packages up to 30 kg, the following flat rate applies irrespective of the actual weight of the contents:

B-Post (economy)
CHF 10.00
A-Post (priority)
CHF 11.00

Transportation by truck is based on the currently valid ASTAG tariffs of the Swiss commercial vehicle association. It depends on the weight of the order as well as the delivery location.

Examples:

 ToWeightCosts
8005 Zürich100 kgCHF   59.- 
1202 Genf200 kgCHF 185.-
4054 Basel300 kgCHF 180.-
6900 Lugano400 kgCHF 232.-
7000 Chur500 kgCHF 184.-
6004 Luzern1'000 kgCHF 233.-

Prices excl. VAT
For further questions please
contact us!
By Post
B-Post (economy) about 3-4 working days
A-Post (priority) approx. 1-2 working day (s)

Truck delivery
Approx. 1-4 working days
Packaging price per parcel:
1 - 4 kg CHF 3.- excl. VAT
5 - 19 kg CHF 5.- excl. VAT
20 - 30 kg CHF 6.- excl. VAT

Extra charge for special packaging per parcel
Fragile CHF 7.50 incl. VAT (Examples: raw ceramics, plaster moulds, firing batts and liquid casting compounds)
Yes, deliveries into other countries are possible. Please contact us by e-mail or telephone. International orders cannot be placed on-line at this stage.

The transport company is liable for any damage that occurred during transport.

If a package is damaged, please report the damage to your post office within 8 days after delivery. As the sender we are not able to report damages.
Should a truck delivery arrive damaged, please contact the driver directly.
Yes, you can pick up ordered goods yourself. Provided you give us notice you can also pick up your order in the evening, at weekends or on holidays.
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